Many airlines, rail providers, car rentals and hotels have issued special flexible cancellation policies due to COVID-19. If you need to change or cancel your booking, or if you are still planning to travel, read on for instructions.
Many airline reservations can be canceled or changed online in 'Trips' or the Egencia mobile App.
However, if you need assistance from one of our expert travel consultants and are not traveling in the next 72 hours, we ask that you delay your call until closer to your travel dates or contact us by email. We will contact you with any additional information. If you have already submitted a request, you do not need to call us for a status update.
Select your airline from the below links to see if a policy has been issued to waive change and cancellation fees due to this event.
If you are still planning on traveling:
|Aeroflot||Hong Kong Airlines|
|Aeromexico||Hong Kong Express|
|Air Canada||Japan Airlines|
|Air France||Juneyao Air|
|Air India||Kenya Airways|
|Alaska/Horizon Air||Korean Air|
|Allegiant Air||Malaysia Airlines|
|Asiana Airlines||Norwegian Air Shuttle|
|Beijing Capital Airlines||Qantas|
|British Airways||Qatar Airways|
|Caribbean Airlines||Shenzen Airlines|
|Cathay Pacific||Sichuan Airlines|
|Cebu Pacific||Singapore Airlines|
|China Airlines||South African Airways|
|China Eastern Airlines||Southwest|
|China Southern Airlines||SpiceJet|
|El Al||Thai Airways|
|Ethiopian Airlines||Tigerair Australia|
|Etihad Airways||Turkish Airlines|
|Eva Air||Ukraine Int’l Airlines|
|Hainan Airlines||Xiamen Airlines|
Some rail providers have posted travel advisories and flexible cancelation policies. Please refer directly to the links below for the most up-to-date information.
If you need to change your plans, many train reservations can be canceled online from the Trips menu in the Egencia booking site or in the Egencia Mobile App.
If you need travel assistance from one of our expert travel consultants and are not traveling in the next 72 hours, we ask that you delay your call until closer to your travel dates or contact us by email. If you have already submitted a request, you do not need to call us for a status update.
|UK National Rail|
All Car bookings can be canceled online from the Trips menu on the Egencia site or in the Egencia mobile app. There are no cancellation fees nor no show fees for Car bookings.
The following list of Car rental providers have details on their response to COVID-19. Some providers will have lowered inventories and availability at specific locations. Please follow the links for more details.
With the ongoing COVID-19 situation we continue to see policy changes across hoteliers. For some bookings with stays between March 16, 2020 - April 30, 2020 that were previously non-refundable or non-cancellable you may have new flexibility if you cancel prior to the 24hr cancellation window. Cancelling your booking at least 24 hours ahead of when your stay is scheduled to begin will help prevent incorrect charges and reduce the need to process a refund.
Egencia is honoring cancellations of bookings that are currently showing non-refundable as long as they are within the stay window of March 16, 2020 – April 30, 2020. However, travelers must submit a request via our online form or contact Egencia directly by phone.
If you have a non-refundable booking or for those bookings whose hotelier policies have not been updated, you will continue to see non-refundable, non-changeable per below.
If your booking now meets the hotelier's new flex policy for refundability and it is at least 24 hours ahead of check-in, your booking in Egencia will now look similar to this:
With the ongoing COVID-19 crisis we continue to see availability and policy changes across hotels. Some hotels are required to or are choosing to temporarily close. To assist travelers, Egencia is taking proactive measures to minimize travel disruptions due to these closures:
In the hotel search, closed properties will appear as NO RATES AVAILABLE. These hotels will be sorted and displayed below hotels that are currently open, with availability. Our goal is to help travelers avoid booking a hotel that we know will be closed.
For travelers with an upcoming booking at a hotel that we know is scheduled to be closed during their stay, we will be proactively messaging the traveler via email and cancelling the reservation.
Due to the ever-changing nature of hotel closures, we encourage travelers to contact hotels prior to their travel to confirm that the hotel is still in operation.
Most hotel reservations can be canceled online from the Trips menu in the Egencia booking site or in the Egencia mobile app. Because of the extraordinary circumstances of COVID-19 travel disruptions, processing refunds is taking longer than normal. We currently expect that it could take up to 60 days for you to see your refund. Thank you for your patience.
If your hotel's free cancellation deadline has passed, or you have a non-refundable reservation and are not traveling in the next 72 hours, we ask that you delay your call until closer to your travel dates or contact us by email. If you have already submitted a request, you do not need to call us for a status update.
The following list of hotel chains have issued special policies related to COVID-19.
Please note: Policies are changing rapidly. We recommend that you check for updates frequently. Also, if you are still planning on traveling, we recommend that you contact the hotel directly to ensure it is still open as hotels in some locations are temporarily closed.
|Accor||Melia Hotels International|
|Archipelago International||MGM Resorts and Casinos|
|B&B Hotels||Minor Hotels|
|Bahia Principe||Montage Hotels & Resorts|
|Banyan Tree||Motel 6|
|Barcelo||Movenpick Hotels & Resorts|
|Best Western||Noble House|
|Blue Diamond||Northland Group|
|Capella Hotel Group||Oberoi Hotels & Resorts|
|Choice||Okura Nikko Hotels|
|Club Quarters||One&Only Resorts|
|Coast Hotels||Onyx Hospitality Group|
|COMO Hotels and Resorts||OYO Rooms|
|Corinthia Hotels||Pacifica Hotels|
|Diamond Resorts||Palace Resorts|
|Dorchester Collection||Palladium Group|
|Drury||Pan Pacific Hotels & Resorts|
|Dusit Hotels||Pestana Group|
|Event Hospitality||Playa Resorts|
|Excellence Group||Provenance Hotels|
|Extended Stay America||Radisson Hotel Group|
|Fattal Hotel Group||Red Lion|
|Four Seasons||Red Roof Inn|
|Great Wolf Lodge||RIU Hotels|
|H10 Hotels||Robinson Club|
|Hilton Worldwide||Room Mate Hotels|
|Hostelling International||Rosewood Hotels|
|Hotusa||SBE Hotel Group|
|Hyatt Hotels||Shangri-La Hotels and Resorts|
|Jin Jiang Hotels||Taj Hotels, Resorts & Palaces|
|Karisma Group||The Peninsula Group|
|Kempinski Hotels & Resorts||Trump International|
|Langham Hotels||Viceroy Hotel Group|
|Loews||Walt Disney Parks & Resorts|
|Louvre Hotels||Warwick All|
|Magnuson Hotels||Westgate Resorts|
|Mandarin Oriental Hotel Group||Wyndham Extra Holidays|